- General Conditions
It is understood by informative brochure the document where is incorporated the description of the combined travel with the brochure who constitutes the object of the Combined Travel Contract.
Is considered user or client, consumer/user/client, the physical person or legal who purchases or compromise to buy the Combined Travel.
The information about the program/offer contained in the brochure is linked with the organization and the retailer. The reservation of any trip included in this catalog, supposed the total acceptation of the general conditions, that are considered automatically incorporated on the contract, without no need of transcript in it.
Applicable legal framework on the contract of the combined travel and the acceptation of the General Conditions.
The present General Conditions are attached to the provided of the consolidated text about the General Law for the Defense of Consumers and Users and other complementary laws, approved by the Real Legislative Decree 1/2007, November 16th, Law 7/1998, April 13th about contract general conditions and decree 13/20011, February 25th laying down the general necessary dispositions to ease the freedom of the establishment and provision of tourist services, regulation of responsible statement, and simplification of administrative procedures in touristic material and Decree 6/2013, February 8th, in measurements of simplification of administrative procedures.
The present General Conditions are incorporated and signed by the two contracting parties, in a sign of knowing and accepting by the part of the consumer in every one of these conditions, to every travel contract, which object is the programs/offers contained in the program/brochure, and force the parties, with special conditions that are according the contract or if they const in the documentation travel eased.simultaneosly to the contract subscription.
The present General Conditions applied to those services of the same preview in the Art. 151.1.a) of the Real Legislative Decree 1/2007 before cited.
The organization of this combined travel has been realized by Asociatour, S.L with CIF: B16316507 with residing in C/Santo n°11, Rozalén del Monte - Cuenca (España) with licence numberXXXX
The Price of Combined Travel includes transport and accommodation when those services are in the contracted program and the alimentary regimen that figures in the contract or the documentation that is given to the consumer at the moment of subscribing.
The fees or taxes in the hotel establishment and the indirect fees -Value added tax (V.A.T). Canary Islands Indirect General Tax (I.G.I.C.) in Spain or other applicable country destinations except if it is indicated the contrary in the program.
The technical assistance trough the travel, when the service included specifically in the contracted program,
All other services and complements specification in the contract program or those who expressly do themselves constantly in the combined travel just like the administration fees.
The prices are calculated based on the actual season and will be check at the moment of emitting and formalize the program as to applied taxes or current rates.
It will be null the Price check effected upward in the 20 days before the date of the departure travel.
The Price of Combined Travel does not include:
Visa, airport fee, entry and exit rate, vaccination certificate, “Extras” like coffee, wine, liquor, mineral water, nutritional special regimen. -not even cases of full board or half board- except that in the contract is accorded another thing-, wash and ironing clothes, optional hotel services, and, in general, other services that do not figure in the pulled part ‘The price includes’ or is not specified detailed in the program, contract documentation given to the consumer when subscribes
inside of the price combined travel, there is not included tips or guided attentions, trunk or other destination.
Method of Payment. Inscriptions and reimbursement
In the petition act of reservation, the organizer would require equal to thirty percent of the total import of the travel, issuing the corresponding receipt in which is specified, also the anticipated import for the consumer, the solicited combined travel.
Since that moment the combined travel contract, just like the general conditions to which it adheres is of forced consent for both parties. If one of the services could not be confirmed, the organizer would propose an alternative that could be accepted by the client. In the case of the client rejection, that would mean an integral return of the amount paid, like the thirty percent of the total of the combined travel without no penalty.
The integral amount of the air service needs to be paid to the organizer at an earlier date to the ticketing..
The rest of the price in the contract needs to get paid against the shipping of the bonus and the documentation of the travel, thirty days before the departure date. There are existing exceptions referred to providers which they will be communicated by written to the user.
If the payment does not proceed to the total of the travel emphasized condition, we understood that the consumer desist of the solicited travel and will lose the advance payment of the effected program.
Desist of the consumer and user (Art.160 of the Real Decree 1/2007 of the general law for the consumer defense and user)
In every moment the user or consumer can desist of the solicited services or contracted but, it should compensate the organizer in the following positions:
1. In the case of flowing services: The totality of the service charge, more the charge for annulation, if the last one gets produced.
2. In the case of combined travels:
a) One penalty consist in the 5% of the total import of the travel if the annexation produces between the 15 and 10 natural days before de date of the departure travel, in the 15% of its produced between the 10 and 3 natural days, in 25% if it desist before the 48 earlier hours and the 100% if does not present to the earlier hour for the departure.
In case of not get present in the departure, the consumer and user are obligated to pay de total import of the travel, paying, in the case, the pendant quantities except if there is another agreement in the both parties
b) In case of the combined travel would be adjusted to special economic conditions of the contract, just like freights plane, ships, special rate, cancelation charges, and gestión would be established accord to the actual conditions in the parties.
All of the positions would be check in case of a major force.
Modifications and resolutions of the case by reason attributable to the organizer or travel cancelation (Art. 159 of the Real Decree 1/2007 of the General Law for co nsumer defense and user)
1. In the case of the consumer and user opts for resolving the contract, or the organizer annules the accorded combined travel before the departure, for any reason that is not attributable to the consumer and user, this will have the right, from the moment that's produced a resolution of the contract to a reimbursement of the amount paid, with an arrangement its, or well a realization of another combined travel of the equivalent quality or superior always that the organizer or retailer could be proposed.
In case the offered travel results of inferior quality, the organizer or retailer should reimbursement to the consumer and user, when proceeds in the function of the already disbursement quantities, the difference of the price, with an arrangement on the contract.
In every case, the consumer and user could need the reintegrate disbursement quantities to the entrepreneur that paid for it, the user has to reintegrate them in deferred and earlier conditions in the art 76. The calculation of time limits, in this case, it will start from the notification from the consumer and user of his option for the resolution since they will produce the circumstances of the cancellation.
2.The same predicted right in the number before will correspond to the consumer and user that has not confirmed the reservation in stipulated terms in the contract.
3. In previous positions, the organizer and retailer will be responsible of the payment to the consumer and user of the compensation, that, in this case, correspond to the contract breach, that in no position could be inferior to the 5 percent of the total travel price contracted, if the quoted breach is produced in two months and fifteen days immediately before the previous realization of the travel: the ten percent in the positions of the quoted breach in 48 hours before.
4. It will not exist the obligation of compensation in the following positions:
a) When the annulation travel is because of the number of persons enrolled for the combined travel is inferior to the demanded and is communicated by writing to the consumer and user before the limit date attached finishing the contract, by minimum needs with 10 days of anticipation to the previous date of the departure travel.
b) When the travel annulation, except for the excess of reservations, get caused for major forces motives, understanding those third-person circumstances to who indicates it, abnormal and unpredictable consequences could not be avoided, even though acted to the due diligence.
The organizer and retailer of the combined travel will respond in front of the consumer, in function of the corresponding obligations for their respective gestión ambit of the combined travel, of the correct compliance of derivaded obligations of the contract, with independece of this shouldbe excuted by themselves or other service provider, without no damage to the right of organizers and retailers to act against those service providers.
The organizer and retailer of the combined travel will respond to the damage suffered by the consumer as a consequence of no execution or the deficient execution of the contract. That responsibility will cease when concurred some of the following circumstances:
1. If the observed defects in the execution of the contract are attributable to the consumer.
2. If those defects are attributable to a third-person unaffiliated to the supply of the predicted benefits in the contract and coat an unpredictable character or insurmountable
3. If the defects are because of an event that the retailer or, in the case, the organizer, even though putting all the necessary due, could not foresee or overcome.
Limits of the compensations for damages:
About the limit of the compensation for damages that are a result of the breach or the bad execution of the included lending of the combined travel, disposed of on the International Agreement about the subject.
When the lack of connection of flights, cause of the schedule time change in the airlines companies that take part, forces to stay overnight or effect a long wait, the derivates charges of this fact, also those of hosting, food and transport will be per count of the airline transport causing the overbooking, cancellation or delay, by the provisions bylaw CEE 261/04, vested the common rules over compensation and help for air passengers in cases of shipment denial and cancellation or long delay in the flights.
The user is already informed of the peculiar characteristics in alternative travels, especially for the climatic circumstances of the destination country, limitations of the local professionals and the lack of equalization of road infrastructure, aerial, and hotel comparing the place with the conventional estandar about the occidental countries.
The definitive itinerary detailed in the datasheet has an indicative character, it should be confirmed by written before the service payment of the all included services in the program.
The user also accepts the hotel establishment change if it's produced in the place always that the user has equal or superior characteristics settled in the initial itinerary.
Delimitation of the combined travel services
Presentation at the airport.
On the air travels, the presentation at the airport in international travels would be effected with a three-hour of anticipation and two hours in nationals over our of official departure, in every case, it will be strictly followed the specified recommendations which indicates the travel documentation facilitated when subscribing in the contract.
About the baggage, it will be followed by the guidelines in every airline Company, so the user needs to inform itself in every case of its rules.
The usual schedule for entrance and departure in the hotels is on the function of the first and last service that the user is going to use. The user should follow the indications in every establishment about departures and entrances.
The hosting service implies on the room needs to be available in the correspondent night, understanding borrowed with the independence by own circumstances of the combined travel, the Schedule of the entrance is the same produced later of the initially planned.
13.3. Special economic conditions for children
Given the diversity of the treatment applied for children, depending on the age, of the service provider and date of the travel, its recommended to consult always within reach of special conditions that exist and which in every moment will be object of concrete information and detailed and will be written in the contract or travel documentation given in the moment with its signature
Passport, visa and documentation.
All the user, without no exception (children included) should have in rule its personal documentation and familiar corresponding, Passport or D.N.I, according the country laws or visited countries. It will be on the count of the users when their travel required it, the obtention of visa, passports, vaccination certificate, etc. In case of rejection by some authority the granting visas, for particular causes of the user, or be denied the entry to the country for lacking demanded requirements, or by defect the demanded documentation, or for no bearer it, the organizer declines every responsibility for facts of this nature, being by count of the consumer any originated charge, being applied these circumstances the conditions and rules established for the cases of voluntary withdrawal of services.
Additional information to be provided to the consumer.
In the contract formalization, the organizer or retailer will inform the consumer about the specific necessary documentation for the chosen travel and about the optional possibility of subscription to insurance that covers all the cancellation charges or insurance of assistance that covers all repatriation charges or transfer in case of an accident, illness or death.
That way, the organizer will inform the consumer of the risks and sanitary formalities implicated at the destination and travel contracted, in compliance with the General Law of Consumer and Users Defense.
In those cases when the organizer agency is the one taking care of the visa process, the price of that management will be apart of the visa price and the travel price and, it's not the organizer agency responsibility if the documentation gets lots or delay for an outside case to the agency.
The program's validity will depend on the season solicited travel.
Important at the moment of contract a travel
Necessary Documentation and Sanitary Documentation.
It’s recommended, cause of the constant variation of this rules in different countries, consulting if there is any modification on the documentation level for the country’s entry and the required sanitary documentation trough the information Ministery of Foreign Affairs page, www.mae.es
Airfares and fees
The prices and airfares could be modified on some external function factors to the organizer agency. So, in case of our agency reserves your flights, this would behold always to “possible changes”, until the issuance.
In the cases when the international or domestic flights change the scheduled departure, the program itinerary could be modified.
The airfares could vary on the function of destinations, dates, badge, routes, parades, etc., it will be only known the import of those at issuance tickt moment. In the same way, it happens with the fuel rates that just in the issuance ticket moment will happen with the import.
The airport fees are local taxes for the entry or departure from the countries, these taxes are not included in the tickets so, these will always be in charge of the traveler and they are paid on the entry or departure from the country.
The hotels could establish a minimum of stay and superior fees with posteriority to the close editions of our catalog in the concept of special, sports, Christmas, visits or mandatory events, which in that case would be informed of the supply to apply (in programs with daily departures). In case of convention or specific congress that demands the change of the hotel category by the authorities in their respective countries, the organizer agency will proceed to the difference refund.
In the travel it is specified the included regimen, being just hosting, hosting and breakfast (continental if is not specified another), hosting, breakfast and dinner or well hosting and every meal included (always specified in the travel contract). In the cases which because of the departure schedule of travels, or changes in the schedule or the day, because it's impossible to keep the service of some specified regimen, this will not have a place for a refund by part of the agency. In the cases when it is included the lunch or dinner, the drinks will always be apart and on the charge of the traveler (which is specified on the travel program)
In determined places and cause of the personal room shortage, those who traveled in personal form should use in this case the double room service with next on its charge. In other occasions they could have the option of sharing the room with another traveler some nights in this case, the agency will refund the proportional quantity of those corresponding nights to this situation.
The hotel classification varies on the function to the different countries which are traveled and on a lot of occasions does not correspond to the standardized for Spain. It will be classified the hotels attending on its own professional valorization and in every moment will be clear with the category offered in its services.
Our services specified the kind of hotel and room it is going to use. Normally the prices are bases on a double standard room (two beds). In the cases when it can be contracted personal rooms, indicates the supply for this kind of room, as the possibility of using a double room with kids (in familiar programs) which it will be plus 1 or 2 more beds in the same room always that came estipulate in the price cost of each kid. Also in all the programs will be specified the hotel category and the possibilities of choosing other with máximum or minimum category with the automatic change of its prices. The suppliers for additional nights will be applied with the time rates of nights continuing the contracted stance and not with departure date rates (In case of long stance coinciding the change of one season to another).
Following the national normative of hotels, the entry in the hotel will be between 13h and 15h and departure from the hotels between 11h and 13h. Although every establishment has its own schedules, which needs to be respected.
In most hotels, it is demanded a credit card as a credit authorization. In the departure from the hotels, you should pay your extra charges (if you had any) in the case of no need to liquidate any charge, you could demand the authorization devolution of your credit card. In any case, the organizer agency does not take responsibility for any formulations concerning credit cards.
In every travel and selected programs are included the transfers at the entry to the country traveled. Depending on the selected program and contracted this will be realized in different kinds of vehicle (specified on the program)
In case of annulation of a travel previous contracted, consult with the organizer agency the existing cancellation charges with anticipation of the cancellation.